If you have any further questions, please contact us for more information.
This policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, income, personal opinion, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age. Under Canadian law, in a business context, personal information does not include the name, job title, business address, or business telephone number of any employee in an organization.
This policy describes the following practices:
NOTE: Voltera products are not intended to be sold to children under the age of 18. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 18 nor is any part of our website directed to children under the age of 18. We will not accept product orders from individuals that we know to be children and will remove and/or delete any personal information we believe was submitted by any child under the age of 18.
We collect information about you in the following ways:
We will require your name, address, telephone number, certain financial account or credit card information, and potentially other information of which we will inform you in advance, for billing, shipping and payment purposes. This information is kept confidential and stored securely by Voltera and/or its payment provider.
Voltera’s products and services may contain features that automatically collect information from users, such as usage statistics and other tracking information. Although this information will not identify you personally, it nevertheless provides certain information about you, and we therefore treat it as personal information. Additionally, use of Voltera’s website and/or products may result in the collection of technical information such as your computer’s IP address, operating system, browser name/version, the referring web page, requested page, date/time, data related to software applications used with Voltera’s products, and sometimes a “cookie” (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website and products.
You may have the ability to post information on Voltera’s website, such as comments and opinions. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third parties may legally access it, will NOT be considered confidential in any way, and Voltera will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it. However, at your request, Voltera will be happy to change it, remove it, or restrict access to it (subject to technical feasibility) in order to protect the integrity of the personal information.
Customers and business partners often contact us directly. When you contact any Voltera employee by telephone, e-mail, in person, or through our website, you will be asked to provide consent to the collection of personal information if your personal information will help us deliver the information, products, or services you require.
From time to time, Voltera may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website or software; we may send out e-mail inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.
Occasionally, Voltera will obtain information about you from third parties, such as mailing list providers, third party service providers, ISPs, or third party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods.
Subject to any exceptions stated above in the collection of information section, should Voltera collect any of your personal information, we will follow these practices regarding the distribution of that information.
Voltera uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those persons who need it, and Voltera takes reasonable steps to prevent the unauthorized use or disclosure of your personal information.
Voltera only uses and discloses your personal information if it helps us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or — to the limited extent possible — manage our internal business operations. Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, Voltera will abide by those restrictions (subject to the consent exceptions listed below). For example, your credit card or financial information will only be used to bill you for the products and services that you have ordered and/or authorized, as applicable.
Voltera may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of Voltera’s products, services, customer sectors and/or usage patterns.
Voltera provides your information to third parties only for purposes to which you have consented, and we require such third parties to keep your information confidential.
In a few situations, Voltera may be required to disclose your information without your prior consent. For example, Voltera may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:
Voltera will always try to provide you with prior notice of such disclosure; however, such notice may not always be possible or reasonable given the circumstances.
Additionally, the nature of Voltera’s products provided may require the use of certain information to aid in interoperability with third party products and services. Your personal information will only be used to the limited extent necessary to facilitate such interoperability, and may include the following uses:
Voltera has established the following practices regarding the maintenance of your personal information.
If, for any reason, you wish to review your personal information that Voltera has in its possession, you can contact our Privacy Officer, who will be pleased to provide you with all your personal information that Voltera has on file.
Sometimes, it will be necessary for you to update your personal information Voltera has on file; for instance, up-to-date information is required if you wish to continue to obtain notifications of product recalls or warranty changes. If you wish to make any changes or corrections to your personal information that cannot be done yourself through your personal settings, please contact our Privacy Officer who will implement the changes. This will help us ensure our records are always up-to-date.
Additionally, you always have the choice of whether you wish to receive information – such as e-mail updates – from Voltera. In some cases, you may do so simply by changing the preferences in the software application provided by Voltera as part of its product.
If you do choose to opt out of communications respecting products and services provided by Voltera, you may not obtain all the benefits we could otherwise provide, such as updates or warnings. Voltera will not have any liability to you for your loss of those benefits or any negative effects respecting your use of Voltera’s products or services.
A situation may arise where you desire to have all of your personal information that is contained in Voltera’s records deleted or destroyed. If this is what you wish, please contact our Privacy Officer, who will take care of removing your personal information from all of Voltera’s records. However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes. We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.