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Our Accessibility Statement

If you have feedback to help us serve customers with disabilities, let us know.

Statement of Commitment Voltera will make every reasonable effort to ensure that our policies, practices and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity for all. Our company policies have been developed to meet the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties in all provinces. In accordance with the Accessibility for Ontarians with Disabilities Act, Voltera is committed to working to improve access and opportunities for people with disabilities by identifying, removing, and preventing barriers that might interfere with their ability to make full use of our services and facilities.

Feedback Process The ultimate goal of Voltera is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Feedback regarding the way Voltera provides goods and services to people with disabilities can be made by:

  • Mail or in-person: 113 Breithaupt St., Suite 100, Kitchener, ON, N2H 5G9
  • Email:
  • Phone: 1-888-381-3332