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Our Accessibility Statement

If you have feedback to help us serve customers with disabilities, let us know.

Statement of Commitment

Voltera is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Ontario’s accessibility laws.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.

Feedback Process

Voltera welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way Voltera provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

  • Mail or in-person: 113 Breithaupt St., Suite 100, Kitchener, ON, N2H 5G9
  • Email: accessibility@voltera.io
  • Phone: 1-888-381-3332

Accessible formats and communication supports

Upon request, Voltera will provide or arrange for accessible formats and communication supports. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and at no additional cost.