Our Accessibility Statement

Statement of Commitment

Voltera is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA") and Ontario’s accessibility laws.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.

See the following documents for more information:

• •Voltera's Accessibility policy
• •Voltera's Multi-Year Accessibility Plan 2026-2031

Feedback process

Voltera welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way Voltera provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

Mail or In-person: Voltera Inc., Attn.: Operations Department, 180 Northfield Drive West, Suite 2, Waterloo, ON, N2L 0C7

Email: accessibility@voltera.io

Phone: 1-888-381-3332

Accessible formats & communication supports

Upon request, Voltera will provide or arrange for accessible formats and communication supports. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and at no additional cost.