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All the tutorials, troubleshooting tips and downloads - in one place.

XY center different than calibrated

This error normally occurs the first time you use the V-One. It indicates the XY switches are not where the V-One is expecting them. There are two common causes:

  • The probe or dispenser are not mounted properly OR
  • The calibration has shifted slightly during shipping

To resolve this issue, follow the procedure below:

  1. Remove, then re-mount the dispenser or probe. Inspect the magnets and ensure there is no metal debris stuck, and there is no air gap between the plastic and the chrome shafts.

probe-placement

Try performing an Outline, if the error persists:

  1. Open the console with Alt + C. (The console allows to send commands directly to the printer.)
  2. Home the machine (Alt + H) and ensure the probe is mounted.
  3. Paste and enter the following command in the console: I2 C2;

Console

The V-One will perform a calibration procedure and make contact with the limit switches multiple times. When complete, the LED lights will flash green to indicate V-One's XY reference is now re-calibrated.

The I2 C2 calibration resolves majority of cases, but if the error persists, email support@voltera.io, or message in the in-app chat.